We are able to exchange or provide a store credit if your merchandise is returned and received within 15 days from the date of purchase.
Please e-mail us firstname.lastname@example.org for a return authorization number and to ensure that it is not a final sale item. You must write this number on the outside of the box in order for your return to be accepted. After 15 days, all sales are final. Unfortunately, we do not provide refunds/credits for shipping/handling charges for returns over 15 days or final sale products.
Sophisticated Stationery asks that merchandise be returned in its original condition meaning that the merchandise is unworn, unused, unwashed, and in original packaging and that you include a copy of the invoice or packing slip with your reason for return.
Items returned without a return authorization number, past 15 days, or not in original condition will be returned to customer at the customer's expense.
We are not responsible for shrinkage or bleeding as a result of washing your item(s).
The following items are not returnable/exchangeable under any circumstances and are considered final sale:
Monogrammed or personalized products
Worn or Used Items
If an item that is considered a final sale item is returned back to us the shipping charges incurred for exchanges will be billed to customer who placed the original order unless otherwise specified.
Credits to credit cards take approximately two weeks to process from the time the return is received and processed.
PLEASE NOTE: All Final Sale merchandise is Final Sale, NO RETURNS, and NO EXCHANGES.